Three things combine to allow us to deliver a big agency experience without the big agency attitude. What are they? Great quality, great value and great service. As far as great service is concerned, that’s the thinking behind our six-star service pledge.
WE ARE PERFECTIONISTS
We can’t claim to be perfect, but we do always strive for perfection. Our love of marketing means we’re constantly looking for opportunities to hone our techniques and learn new skills. Our attention to detail is impressive too. And you’ll always have a senior project manager on board, fully responsible for delivering excellence in every way possible from beginning to end.
WE ARE PASSIONATE
We always want to delight clients with our attitude, energy and enthusiasm. We really enjoy what we do, and hope that shows through in the way we work. We’re not afraid to climb a few mountains to get things right either. We’re hard grafters as well as deep thinkers, and we work hand in hand with you to deliver the best possible results.
WE FOCUS ON PERFORMANCE
We put mechanisms in place to prove you’re getting the maximum return on investment wherever it’s possible to do so. What’s more, we don’t charge a penny for reporting – this is an overhead we absorb as part of our overall commitment to deliver the best possible results.
WE WORK IN PARTNERSHIP
Many clients think of us as a virtual extension of their marketing team. We know that working in close collaboration always delivers the best results. It develops a shared ownership of challenges, and creates purpose and focus to our work. Most of all, it provides a solid bedrock upon which genuine trust and respect can flourish.
WE ARE PROFESSIONALS
We deliver on promises. We meet deadlines. We’ll tell you if we think something won’t work and we’ll always offer suggestions if this is the case. Our only wish is to achieve the best possible results. Professionalism, good old-fashioned decency… call it what you like, it’s about doing the right thing, every time.
WE ARE PERSONABLE
Personality matters. There’s no getting around it, we all prefer to work with people we like. With people who share similar values and views. That’s why we offer a free chemistry meeting. It gives you the chance to meet up in person and find out for yourselves if we’re the type of people you’d like to work with.
Service is indelible to personality. Therefore, as well as being a brand characteristic, it is also represented as an aptitude within us all. We either have a service ethos inherent within us, or we do not. That’s why it is all about making sure you have the right type of people in place. At its heart, we believe in treating others as we would like them to treat you. That is the essence of our service proposition.